Frequently Asked Questions
How do I contact Tralihead Marketing?
Most people have questions. We love answering your questions! Call 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.
What are people typing in to Google to find me?
There are millions of different search phrase combinations that people can type into the internet, but only a few of them get enough traffic on a regular basis. Google tracks over 400,000,000 searches every single day. The Ad Specialists here at Trailhead Marketing find the top real estate related searches for your target market and connect one realtor to each search. People are usually typing something like, "Homes for sale in Austin TX", or "Austin TX real estate”, but as you can imagine, there will always be a variation per market, because it's based on what people are already searching in that market.
Can I change the text in my ads?
Our award winning Customer Service Team is dedicated to your success. Any time you'd like to change the text of your ad within the character parameters set by Google, simply give us a call. We'd love to hear from you! 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.
Am I the only Realtor in my city?
As you can imagine, there may be several different top searched positions per city at any given time based on the scale and size of the city. Our job is to select one Realtor per position.
How is this exclusive?
Trailhead Marketing commits to representing only one client under any given Exclusive Google Search Phrase at a time. This way you won't have to compete with a list of realtors for the same business.
What is a tracked market?
Google analyzes different markets. We work with every client on a one-on-one basis to place them on Google.com directly in front of their target market in the most cost effective position, with the highest possible ROI.
How do I cancel?
In the event you would like discontinue your service, simply contact our award winning Customer Service Team at least 3 business days prior to your monthly billing date by calling 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday. For further definition of Trailhead Marketing's business days, please refer to the General Terms section in our complete Terms of Service: http://trailheadmarketing.net/terms-of-service.
What is your descriptor on my bill?
"IMC, LLC" or "TRAILHEAD MARKETING"
How much does this cost?
Trailhead Marketing is dedicated to working with top-of-their-game Realtors who represent Google's customers with care and support. Our Promotions Team is constantly researching agent's at the top of their game and matching the promotion that will best suit their ROI. We encourage all of our valued clients to contact their customer service representative to check about our current promotion.
How do I track my results?
We all know, in real estate the best way to track your marketing has always been directly from the horse's mouth. Until a tech company develops a way for a 3rd party company like us to track who calls, texts, or emails you, that will always be the case. So be sure to ask each client where they found your name and number so that you can continue to track all the eggs in all of the baskets.
Where do I find my ads?
Our Go-Live Team is dedicated to contacting you the moment your ads go live! We work around the clock, so that you can focus on the important things that need your attention, like working with clients, and closing deals. The Go-Live Team will call you throughout the week to insure that you have seen your name on Google and even send you screenshots of your placements if necessary. If for any reason we've missed you, please feel free to contact our award winning Customer Service Team for further assistance: 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.
How do I know who's clicking on my ads?
Anytime you'd like to know your up-to-the-minute statistics, please contact our award winning Customer Service Team during the hours of between 8:15 AM and 4:30 PM PST, Monday through Friday. In addition, make sure to ask everyone where they found your name and number whenever you receive a call, text, or email.
Is my website compatible with Google?
Your website is most likely compatible with Google. Only a very small percentage of websites are not compatible. Part of our commitment to excellence is that we monitor your placements 24/7 to ensure that you are optimized at all times. If for any reason your website falls out of compliance with Google, we will contact you with a solution.
Are my ads local or nationwide?
Trailhead Marketing is dedicated to your success, so much so that we are the only company that offers unlimited traffic to your website, optimum exposure, and nationwide coverage for one low flat monthly rate with NO contracts. So, to answer your question, yes, your service is nationwide.
Why am I not seeing my ads?
There are only a few reasons why you would not be seeing your ads. The first issue to solve is easy, simply refer to the phrases that you've written down from our Go-Live phone call to make sure you are typing in your phrases correctly. Second, check if your ad blocker is on. If it is, then turn it off and search again. Third, make sure you've cleared your cache and cookies recently for the most up to date search results. Finally if you're still not finding your ads, Google performs scheduled maintenance periodically. Re-search your positions later in the day. If that doesn't solve it, give us a call, we'd love to hear from you! 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.
How do I switch cards for my monthly renewal?
Our award winning Customer Service Team is dedicated to your convenience. Any time you'd like to change payment information on file, simply give us a call. We'd love to hear from you! 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.
Remember, anytime you have questions regarding your ads, your website, or your account in general, please feel free to give us a call. We'd love to hear from you! Give us a call at 888-361-5532, between 8:15 AM and 4:30 PM PST, Monday through Friday.